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Changing from pay monthly to pay as you go

I attempted the steps mentioned earlier, but it's been over 48 hours now. Only the postpaid line has been disconnected, no change with new prepaid SIM and no migration has occurred. After the initial 24-hour period given by the retention team passed,...

Can’t log in

I am not new to o2 however since moving to aerial at o2 I can’t log in to the app The last online support sent me a link to reset my password which I have done however it is still not letting me in - the error suggests that I am not yet set up and in...

PIN Pattern does not let me access

My step son has a Samsung S23 which had Family Control enabled. He has learning difficulties and has somehow managed to change the PIN access to a Pattern Access which he has now forgotten. How do I manage to access and reset (Soft or Factory)?As usu...

Log in to app

I cant log in into my app, when I try I have error my account its to fresh

Pay as you go sim only picking up 3G

Why is my new sim pay as you go only showing 3G when not on Wi-Fi

Not letting my log on to my 02

I'm having trouble logging into my 02 billing account

Voicemail / o2 speaking clock

Hi, recently switched from Virgin mobile. Have been getting voicemail notifications with message to dial 123 to access the messages. However this takes me to o2 speaking clock for which I am being charged so I understand. Could you please advise how ...

Not reciving TXT messages from outside the O2 network

I'm not receiving, or they are taking up to 30 min.TXT messages that come from outside the O2 network, like conformation TXTs even after having them resend when sometimes I'll get all or nothing. At first, I thought it was a phone problem, but I've t...

Apple Watch mobile plan stuck on Activating

Hi - I set up a new apple watch cellular last week and ran through the process to enable mobile data on it. It has now been on "Activating" for 4 days (after telling me it should take 24 hours). I phoned up O2 support but they didn't seem to know wha...

Texts to non iPhone

texts that aren’t iMessage aren’t being delivered ????

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