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Forum Posts

Disconnection after upgrade

So, trying to put a long story short I’ve had an absolute nightmare with an o2 upgrade! Back in November I upgraded through a third party but affiliated with o2 & thinking it would be simple BUT I was told I had to take out another contract rather th...

Jillaboo by Level 1: Joiner
  • 747 Views
  • 1 replies
  • 0 kudos

Resolved! O2 system unable to take my payment

Last week during four phone calls, the O2 system was unable to receive my final bill. During the 4th call (1 hour long) the agent arranged for me to be able to access my mobile app again so as to pay the bill. However, as I no longer have an O2 produ...

RobH2 by Level 1: Joiner
  • 1210 Views
  • 8 replies
  • 0 kudos

My phone wont charge and wont turn on

HI, I've been to see the O2 shop and they couldn't fix my phone and couldn't find a special number on my phone so they gave me a slip of paper which says Samsung stars on it, they told me to look them up online which I did, O2 says that they could co...

TM4 by Level 1: Joiner
  • 428 Views
  • 1 replies
  • 0 kudos

Cant unlock screen ok button is grey

Got a new Samsung S23FE which was ok untill i had to put a new sim in now it wont let me unlock screen the ok is not highlighted so cant put pin in

Sweetpea1 by Level 1: Joiner
  • 765 Views
  • 2 replies
  • 0 kudos

Call abroad from UK

Can't seem to make international calls from the UK on my O2 Pay monthly. Any ideas why this is the case?Thanks

Boogie68 by Level 1: Joiner
  • 298 Views
  • 1 replies
  • 0 kudos

Resolved! Apple Watch series 9 not connecting to existing mobile service plan

I have recently updated my Apple Watch Series 5 to an Apple Watch series 9 and have been unable to connect to the £7 mobile service plan which I am paying. I have paired and unpaired my watch repeatedly on advice from the o2 chat support. Previously ...

BM60 by Level 1: Joiner
  • 519 Views
  • 1 replies
  • 0 kudos

Resolved! Account locked/problem?

Hi! My wifes sim card ends today (on another network) and I was looking at some O2 deals to buy her a new one. In the process I had to sign her up using her email and at the checkout I had an error about some details not matching up or something. So ...

SagarS93 by Level 1: Joiner
  • 2313 Views
  • 2 replies
  • 0 kudos

Has AT&T stopped O2 connecting in US Los Angeles - SOS HPLMN?

I frequently travel to the US but recently I've found myself having no connection in LA, I have to manually roam to T-Mobile to get any network/service. Does O2 have issues with AT&T? Would it make sense that my HPLMN list is still forcing my phone t...

Goibs by Level 1: Joiner
  • 965 Views
  • 5 replies
  • 0 kudos

My accoutt

My account whot activte its still saying 48hrs its already been 48 hrs my account still heasnt been acticevited