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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6529 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1299 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2824 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2540 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1905 Views
  • 6 replies
  • 0 kudos

Resolved! sim only

I am currently paying £18.55 for my pay monthly sim and feel it is very high compared to other networks. Are there better deals with o2 or is it better to leave ?

JC9 by Level 1: Joiner
  • 94 Views
  • 1 replies
  • 0 kudos

Resolved! Apple Watch Series 7 Stock Update

Hey Guys, I was hoping to know if you have any information on the Apple Watch Series 7 stock and when you might have some coming in as I ordered mine a few weeks ago. I also saw that the most recent wait times can be up to 4 weeks. Thanks in advance!

Vulgrim by Level 1: Joiner
  • 297 Views
  • 2 replies
  • 0 kudos

Resolved! I’ve had extra charges out on my bill that I havent done

Hello ! I’ve had over £80 of extra charges put on my bill ! I had a text thru on my phone the other day and I think it was fraud but I was stupid and sent a letter “ Y “ back on the text like it asked me to and then had aload of message thru saying p...

SophieB by Level 1: Joiner
  • 75 Views
  • 1 replies
  • 0 kudos

Resolved! Changing my card payment details

The wrong card for my mobile is set up and it keeps taking the money from this account then obviously gets rejected and says late payment but won’t let me change

Kieran09 by Level 1: Joiner
  • 66 Views
  • 1 replies
  • 0 kudos

Resolved! Disney +

I was explained when I upgraded my phone in August 2021 that I would get 6 months of Disney+ however it won’t let me sign in, it says “Did you cancel or let you subscription end?” I have done neither so what’s this about?

N05H1E by Level 1: Joiner
  • 82 Views
  • 1 replies
  • 0 kudos

Norway Mobile Data

HelloIm currently in Norway using my iPhone 13 pro max which is connected to the N Telenor mobile network, my phone is only getting the E symbol for mobile data. I do recall when the ship I’m on first entered mobile phone range of Norway it connected...

Iphone notifications

Why is it that sometimes I do not receive notifications for some texts in the form of sound and banners. Its not always, just sometimes. I had this problem with my previous phone and have just upgraded to 13 pro max so expected the problem to disappe...

Jude1960 by Level 1: Joiner
  • 142 Views
  • 2 replies
  • 0 kudos

Resolved! Vergin media

So I've gone to sort out the o2 and vergin media volt thing you got going on but it's saying I'm not eligible for it because I can't get it at my address but I have it installed already can you help out please

Resolved! How do I set number of rings before voicemail cuts in

I have a Motorola g10. I realised the other day my phone just keeps ringing if unanswered and doesn't cut into the voicemail. I have a message set up etc but can't find how to set how to let it go to ansaphone thank you

Resolved! Coverage

So for the last couple of days I’ve had no signal ( 3G or 4G ) when I’ve been away from my home where I have wifi! I’ve checked online ( obviously when I’ve been at home ) and O2 says there’s a mast fault in my area! I work every day, and spend a lot...

LizQ by Level 1: Joiner
  • 103 Views
  • 2 replies
  • 0 kudos