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Forgotten my password but not able to reset

Immanuel
Level 1: Joiner
  • 1 Posts
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Registered:

‎17-04-2024 12:17

‎17-04-2024 12:17

Hi, 

 

I’ve forgotten my password when I request the link to test on the website I get no email. Then if I try through the app I get a email, when I click on it I see a message say the code entered is invalid. Don’t know what to do. As my other number is under a different email address, than the one I’m currently using to post in here

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MI5
Level 94: Supreme
  • 150739 Posts
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Registered:

‎17-04-2024 12:24

‎17-04-2024 12:24

@Immanuel 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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