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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2978 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5066 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15896 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8091 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7468 Views
  • 6 replies
  • 0 kudos

Cellular data won’t work when on a phone call

Hi, I don’t know if anyone else has had this problem and I struggled to find anything online. But whenever i’m on a phone call, cellular data will not work (wifi will though). As soon as the phone call is ended, data function returns to normal. Anyon...

meg24 by Level 1: Joiner
  • 541 Views
  • 5 replies
  • 0 kudos

Resolved! Topped up £10 and didn’t get dats

I topped up £10 credit and thought I received £10 big bundle for the month. I didn’t receive the data as it was a day before the renewal. I then had to top up £10 again to get the data. I would like a refund of £10 as I have had to pay twice.

Siena by Level 1: Joiner
  • 178 Views
  • 1 replies
  • 0 kudos

Resolved! Where is 'Device details' on My O2?

Where do I find 'Device details' on My O2? I'm trying to enable WiFi calling and the instructions say to go to 'Device details' but I can't find it anywhere.

Confused9 by Level 1: Joiner
  • 3446 Views
  • 12 replies
  • 0 kudos

My bill

I have a query about my bill

4231 by Level 1: Joiner
  • 301 Views
  • 4 replies
  • 0 kudos

Recent calls

All recent calls and emails have disappeared 

0-2 by Level 1: Joiner
  • 170 Views
  • 1 replies
  • 0 kudos

hello

Hello, I am currently in Italy, my phone does not make normal calls, I cannot listen to incoming calls on the answering machine, it does not call 4444 for top-up, it cannot make calls, I want this not to be broken. xxxxxxxxxxxxx [Mod edit: Please do ...

polat50 by Level 1: Joiner
  • 277 Views
  • 2 replies
  • 0 kudos

data

hiya, my data isnt working. i have plenty of data left to use. i have reset my phone and turned it on and off multiple times and still not working. i need it for work purposes so anything you can do to fix it will be great

lloopp by Level 1: Joiner
  • 186 Views
  • 1 replies
  • 0 kudos

Resolved! Abroad

Can I use my phone in Indonesia