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Forum Posts

Can’t log in to 02 app

When I log in it says something about 48 hours unable to log in contact us if this problem continues. I can’t log in to the app

Ic1 by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hello why my plan it’s not renewed jet 

Roberto10 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Nightmare porting number from EE

Please can someone help me. I got a pac code from EE to leave them.Bought an O2 PAYG sim. Rang O2 customer services and they said yes we can move my old number across. Asked for details and pac code etc. We complete the porting form over the phone an...

Bdebz79 by Level 3: Thinker
  • 38 replies
  • 0 kudos

My O2

Unable to login to my O2 app, keeps saying it’s not available to me yet? I have been a customer for yearsmany thanks

AK58 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Intermittently unable to make calls, calls are received but other person hears my voicemail

Hi all, hoping someone can help me, I’ve been having an intermittent issue with my O2 for 2 weeks now. At different times of the day, both on WiFi, 4G and full mobile signal strength, when I try and make a call, it doesn’t ring at all and get “call f...

Sim verification

Hi I recently moved over from EE and carried my mobile number over with me, the problem is iMessage and FaceTime will not verify my mobile number I have done everything it says in Forums. Reset network -made sure my number was the same everything !!!...

Arma84 by Level 1: Joiner
  • 2 replies
  • 0 kudos

How to contact Support?

I have been going around in circles for weeks trying to contact Support. I have even resorted to Snail Mail and have sent this message below to you via Royal Mail which included my Email and Phone number and still no response from you. Doesn't say mu...

Resolved! Phone number "Unknown"

I've just moved over from Plusnet EE onto an O2 SIM only monthly tariff. All's gone well, but I have one question. I have a Pixel 6a running up to date Android. In my Settings under 'About Phone' it shows the phone number as 'Unknown'. Likewise, unde...

Dunroamin by Level 1: Joiner
  • 5 replies
  • 0 kudos

Wi-fi calling

Hi,I have a Samsung Galaxy A13 that appears to have no option to enable wifi calling.My O2 account says it is enabled but I think the firmware may not be compatible.This is surprising for such a 'new' phone.Can somebody confirm to me that wi-fi calli...

RuthShaw by Level 1: Joiner
  • 1 replies
  • 0 kudos