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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Telephone call claiming to be o2

I had phone call from someone claiming to be o2... I have not given no Information but I have ry struggled to get into my account and they had Changed my email address I have log in and change my password and few other thi g including g my ema addres...

Kakipa88 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! No service after upgrading

Hey, I've just upgraded my iPhone and got a new sim card. The new sim card didn't have a new number and I assumed my original number transferred over but when I'm not connected to wifi I don't have any service. Can someone point me in the right direc...

Emily_M by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! I can’t see my contacts stored on my SIM card.

Hi I have upgraded my IPhone 10 to IPhone 13 Pro today. I have my personal phone on the Esim which has transferred across fine. The issue is with my inserted sim as i can’t see these contact phone numbers when I search. The inserted sim will be my wo...

Chris41 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Blocking calls

I give employees a moblie phone to use for company use. Can I block certain numbers from contacting a particular phone number? I understand that numbers can be blocked in the phone call settings however an employee could simply unblock them... unless...

MickyB by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Phone went flat

Hi I was in the middle of ordering a Apple Watch went through checks clicked continue my phone died put it on charge went back into finish but it had gone when I tried again it declined me why is this please could someone explain

Dgigg by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sim

I have 2 phones under a contract with you however I lost one of my phones a few months ago, I was wondering if I could please cancel the sim I have in my phone that I didn't lose and transfer my number and contract over from the phone that I had lost...

ss85 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Text messages to a hub

O2 say they are sending texts to my designated hub number, but there is no screen, so where can l get the messages?

Pazzz by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Returning an upgrade to exchange

I collected my upgrade phone yesterday but didnt realise how small it was going to be when ordered.I would like to return it and exchange to a different phone but keep my tariff package.Cant seem to find a place to chat to anyone.It says if bought on...

Caelhy by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Need a Proof of Purchase

Hi, I recently upgraded my phone and got a Samsung. As part of this, I can claim some money back from Samsung, but need to provide a Proof of Purchase which contains all of the following 3 items: Date of Purchase, Retailed Name, and Model.Out of the ...

JV91 by Level 1: Joiner
  • 1 replies
  • 0 kudos