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Phone number

I was a pay as you go member before and now Changed to pay monthly. I want to keep my pay as you go number and filled in the form to transfer my old to new SIM card. But the number is not changed after two working days and the old number can’t use an...

Sim not working

Hi, My sim card for for (REMOVED) is not working and in mobile phone it does not even register. Has it been blocked? I dont receive any text messages or sent pass codes either.

New SIM doesnt work and cant access account

I bought my wife an O2 SIM card (monthly account) a couple of months ago and it has never worked, inserted it into the wife’s iPhone and shows O2 and a good signal strength but cant make or receive calls or texts. Tris it in my iPhone and still doesn...

Login in to Virgin/02 mobile account

I have been transferred from Virgin Media but am having trouble logging in as I also have a login for work so it keeps taking me there. Please can you help me sort this problem. Many thanks in advance. Linda Nelson

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I have a replacement sim but can’t connect

No signal on all mobile devices

Since Saturday all of our 4x mobile signals have been very very poor, in our house at work. Getting text messages 3-4hrs later with missed calls, reset and updated mobiles we give up. Checked signal tracker with our postcode apparently there are no i...

No youtube on mobile data (not a YouTube setting issue)

Patchy data for o2 in Aberdeen, can’t play YouTube videos, have to airplane on and off to get internet some times. Worsening experience. 3G, 4g and 5g highly inconsistent but yet good signal and no issues on the website. Constant spinning wheel on Yo...

Resolved! 02 in Turkey

Can I use my 02 business phone in Turkey

cant logon to my account

Each time I login, I am asked to enter a code sent to my mobile. Each time I enter the code sent to the phone, it still does not allow me access and the whole process starts again. This is happening with Chrome and Firefox.

Resolved! Change number

Hi I want to change my number, people keep trying to contact me off no caller ID who I want no contact with

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