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Forum Posts

My phone won't accept Vodafone calls

For several months now, my phone hasn't been able to take Vodafone calls. It started with one of my contacts and now there are at least 4 people on my contacts list who are not barred but get the message "this person's phone is switched off" if they ...

Ruthie54 by Level 1: Joiner
  • 2587 Views
  • 10 replies
  • 1 kudos

Phone still waiting to be reconnected following O2 error

My phone was disconnected in error last Monday. I have made repeated calls to O2 and been told I need to wait for a call from the Reconnect team. I have been promised this twice but no call. This is long overdue and now extremely urgent. Please advis...

JM75 by Level 1: Joiner
  • 1244 Views
  • 15 replies
  • 0 kudos

Assistance Required: Activating UK O2 SIM for Use in Italy

I recently acquired an O2 SIM card and activated the £10 Data Big Bundle without first using the SIM in the UK. Now, attempting to use it in Italy, I'm encountering an issue where it's indicating the number is not registered. Could this problem be du...

lupaseal by Level 1: Joiner
  • 254 Views
  • 1 replies
  • 0 kudos

Data not working

Hi, My data is not working, it is showing full network coverage but the download speed when I have checked is only 2.66mbps so it will not allow me to steam or even browse at all as it just doesn't do anything.Can you help please as its been like thi...

Hayley15 by Level 1: Joiner
  • 270 Views
  • 1 replies
  • 0 kudos

Can’t log into app

Last week I could log into app this week it doesn’t recognise details re set password and still doesn’t . Logged into website says there is nothing linked so I try to link number and its says it is already registered

Martin55 by Level 1: Joiner
  • 200 Views
  • 1 replies
  • 0 kudos

Can't log in

I'm abroad and can't log in. I've had a text saying I've used half my data, but my data is switched off, so not possible.

lc1234 by Level 1: Joiner
  • 170 Views
  • 1 replies
  • 0 kudos

Fraudulent calls and emails

Hi, since my number was moved from Virgin to O2, I have been receiving a large amount of calls from various numbers, trying to get access to my account details. Today I also received an email from news@o2-email.co.uk claiming there’s an issue with my...

Lobi by Level 1: Joiner
  • 827 Views
  • 5 replies
  • 0 kudos