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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6494 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1274 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2764 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2508 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1873 Views
  • 6 replies
  • 0 kudos

Resolved! Age restriction won’t come off!

Hi I have tried taking age verification off my device online, after entering my credit card details it will not verify! It repeatedly says it’s not a credit card when it is! Need this taken off asap.I have tried contacting 02 on a numerous amount of ...

stormzyb by Level 1: Joiner
  • 124 Views
  • 1 replies
  • 0 kudos

Resolved! My o2 & new phone

hi, I’ve got a new iPhone & want to keep my old number (pay as you go) I’ve tried to set up my o2 but it will not let me log in. What can I do?

Eilish by Level 1: Joiner
  • 117 Views
  • 2 replies
  • 0 kudos

Resolved! Unable to send & receive messages on IPad Pro 12.9

Purchased a new iPad as Christmas treat. Comes with new number and bundle of free messages. Whilst I can get the IPad to mirror messages sent to my Iphone number I cannot receive or send messages from the new number linked to the free text bundle whi...

JESSY by Level 1: Joiner
  • 222 Views
  • 2 replies
  • 0 kudos

Resolved! Number changed

Hi my phone number hasn't been transferred onto my new sim. I previously provided my pac number to do so.

Resolved! broken phone

My sons phone is broken beyond repair. How do i make an insurance claim

Gavinh by Level 1: Joiner
  • 98 Views
  • 1 replies
  • 0 kudos

4G turned off

Just had a message that O2 have turned off 4G on my account why would that be ?

O2 travel

Hello,I am in Australia. have the O2 travel bolt on but am not able to get coverage either mobile network or internet unless I have WiFi. I've put data roaming on but still no luck. I cannot use my phone for GPS, WhatsApp or even make a call. I trave...

Fiona9 by Level 1: Joiner
  • 107 Views
  • 2 replies
  • 0 kudos

Resolved! Swapping from virgin to 02 on volt package. EMERGENCY CALLS ONLY HELP

I need some technical support please. I called up xmas eve to swap from virgin to 02 on my new volt bundle. I gave my PAC code etc to change my number over. Yesterday at 12pm my virgin sim card went off and said no longer registered, so i inserted th...

Jillquinn by Level 1: Joiner
  • 145 Views
  • 1 replies
  • 0 kudos