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CROSSED LINE OR NUMBER

I have an Apple iPhone 10SE.Texts and WhatsApp calls and messages are received ok on my O2 number 078 **** ****Calls to the same O2 number go to ATAG Heating Technology number 0800 2545061 which are then re-routed to the mobile of any available ATAG ...

FREDB1946 by • Level 1: Joiner
  • 260 Views
  • 1 replies
  • 0 kudos

Resolved! Esim

How do I deactivate an esim on an old phone that I don't have anymore so I can activate it on my new phone

Besh72 by • Level 1: Joiner
  • 374 Views
  • 1 replies
  • 0 kudos

3G gone......

It finally happened looks like...3G (rural Mid-Wales) is gone.I logged a fault yesterday...and O2 came back with the "Could not find a fault" today.So I checked my Network connections and sure enough only 2G available (same with Vodafone - the only o...

Bill_C by • Level 1: Joiner
  • 1245 Views
  • 9 replies
  • 0 kudos

Stolen phone

My phone was stolen, when I sign into my o2 on a different device it sends a verification code TO THE STOLEN PHONE! There is no other method of verification. I need to order a new sim what do I do

Deni by • Level 1: Joiner
  • 298 Views
  • 2 replies
  • 0 kudos

Pay my bill

I need to pay my phone bill but can’t get to my account 

Sed by • Level 1: Joiner
  • 301 Views
  • 2 replies
  • 0 kudos

Resolved! Cant log in

I need to change the payment details on my account but I can't log in because the number attached to my plan currently isn't in my phone as I'm abroad.

seankeh by • Level 1: Joiner
  • 452 Views
  • 1 replies
  • 0 kudos

Resolved! digital sim

Hi There i am currently abroad and wont be back until late july, i have lost my sim, how can i get a new digital sim as i now have a new phone that doesn't require a sim. This is a major issue for me as i cannot access my banking now also as they wan...

SW_ by • Level 1: Joiner
  • 258 Views
  • 1 replies
  • 0 kudos

New Sim card

Hi guys, it has been over 10 days that I am left without service from O2.My phone was stolen on Saturday the 18th and the following day I went to the O2 store in Hammersmith where I waited to be seen and then was on the phone to Business Team who wer...

ilir by • Level 1: Joiner
  • 771 Views
  • 4 replies
  • 0 kudos

Data

I bought data on holiday because I ran out and it’s still not working even though the transaction has apparently gone through successfully

Ailsa1 by • Level 1: Joiner
  • 204 Views
  • 1 replies
  • 0 kudos

Resolved! Phone

Got phone for my son and 02 thought I was upgrading which I wasn't as I told them phone was for someone else so when phone came they had put my number on new phone so rang 02was on phone for 2hrs asking for my number to be transferred back to my phon...

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