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Forum Posts

Can't activate my Esim

Hi. I have recently purchased an esim and need to activate it I believe by signing into my o2 account. However, I can't now receive the security code via text as the physical sim has reverted back to the old number. Can you send the security code to ...

Tayyab by Level 1: Joiner
  • 480 Views
  • 2 replies
  • 0 kudos

Resolved! Old Mobile Number accessibility

Hi,I had an O2 mobile No. some years ago. I need access to that number from 2016-2017. I've been with another provider since 2019 but need access to old O2 records. Anyone able to help please?

My sim stopped working

Dear, Support, My sim has stopped responding. I am currently abroad. Please contact me via email, as I can't even login to my online account. Main issue: sim card doesn't have network coverage, even though I tried different phones devices to insert s...

CROSSED LINE OR NUMBER

I have an Apple iPhone 10SE.Texts and WhatsApp calls and messages are received ok on my O2 number 078 **** ****Calls to the same O2 number go to ATAG Heating Technology number 0800 2545061 which are then re-routed to the mobile of any available ATAG ...

FREDB1946 by Level 1: Joiner
  • 267 Views
  • 1 replies
  • 0 kudos

Resolved! Esim

How do I deactivate an esim on an old phone that I don't have anymore so I can activate it on my new phone

Besh72 by Level 1: Joiner
  • 387 Views
  • 1 replies
  • 0 kudos

3G gone......

It finally happened looks like...3G (rural Mid-Wales) is gone.I logged a fault yesterday...and O2 came back with the "Could not find a fault" today.So I checked my Network connections and sure enough only 2G available (same with Vodafone - the only o...

Bill_C by Level 1: Joiner
  • 1281 Views
  • 9 replies
  • 0 kudos

Stolen phone

My phone was stolen, when I sign into my o2 on a different device it sends a verification code TO THE STOLEN PHONE! There is no other method of verification. I need to order a new sim what do I do

Deni by Level 1: Joiner
  • 306 Views
  • 2 replies
  • 0 kudos

Pay my bill

I need to pay my phone bill but can’t get to my account 

Sed by Level 1: Joiner
  • 312 Views
  • 2 replies
  • 0 kudos

Resolved! Cant log in

I need to change the payment details on my account but I can't log in because the number attached to my plan currently isn't in my phone as I'm abroad.

seankeh by Level 1: Joiner
  • 456 Views
  • 1 replies
  • 0 kudos

Resolved! digital sim

Hi There i am currently abroad and wont be back until late july, i have lost my sim, how can i get a new digital sim as i now have a new phone that doesn't require a sim. This is a major issue for me as i cannot access my banking now also as they wan...

SW_ by Level 1: Joiner
  • 259 Views
  • 1 replies
  • 0 kudos