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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Bad signal

Hello, I’m struggling to make any phonecall I never have signal and phone calls end half way through, I also never have data.

MillieR by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Help

I've been a victim of upgrade fraud, they fraud team have sorted it out. But I'm still on the rubbish tariff that the scammers put me on. I've phoned numerous times and been told will change back to normal in a couple of days but also 24hrs and nothi...

Kbick by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! No signal or data

Paid phone bill late, have no data or signal for 2, nearly 3 days. Would like it switched back on

Niamh1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Samsung galaxy watch 4

I have recently got the samsung galaxy watch 4 on a pay monthly plan with o2. I have also just joined for my mobile phone to. The problem I have is when I have my watch and phone near each other they work fine but when I am away from my phone my watc...

Dawn8423 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Mobile WiFi

Hi I am using a Huawei Mobile WiFi E5572B 150Mbps to run my Zoom classes at my local disability centre but we are having problems with the connection cutting in and out during the class. Is this a mast not working properly or have I been sold the wro...

Resolved! Debt collection agency

I’ve received a letter saying 02 have been forced to forward your case onto a debt collection agency, who is this agency? I’m hoping to find out on her as I have anxiety and struggle speaking on the phone

Resolved! Phone not delivered

I ordered a phone on the 26th December and it’s not been delivered. I need an update on this please, it was attempted delivery but it was actually to the wrong house - on the picture I was sent. And then it said it was going to be re delivered and it...

Resolved! Pay monthly

Hi I have got a pay monthly phone but I would like to keep my old 02 number

Emma91 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Security

Hi I would like to add a pin to my account or a two factor authentication for security for my o2 account please

Galway by Level 1: Joiner
  • 1 replies
  • 0 kudos