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Like New Phone Blacklisted

I ordered a Like New phone yesterday, it arrived today and I've spent most of today on the phone to O2 trying to work out why it wouldn't work on the O2 network. I finally found out the the phone I was sent was blacklisted via various websites. I the...

Refund Email

Hi, I've recieved an email stating I am owed a refund. I did have a MyO2 account, but I switched networks and can no longer access as the app won't let me. Any assistance would be greatly appreciated Thank you

Resolved! PACK CODE

Hi There, I wish to get my pack code in case i move services. Andrew Davis

Difficulty cancelling Disney +

I have (multiple times) tried to cancel Disney+. I have visited extras on my O2 and see the active subscription. I click to cancel the plan and the next page appears saying ‘it looks like you’ve got lost’ At the moment all I have lost is money and ti...

No Service

Hi , I changed contracts on Tuesday 25/06/24 and now I have no service. I get the email to receive a code but the code never comes to my phone

Resolved! Activate new sim

How do I activate my new SIM

Porting number to o2 not working

Why is it when I fill out the online form to port my old number to my new o2 phone nothing happens? 12 days trying!!!!

Resolved! Using a Bali SIM card

Hello I’m going to Bali for a couple of weeks and I don’t want to pay £6 a day for my phone to work.my phone isn’t unlocked so I can’t normally use any sim other than O2 How can I unlock it to use a Bali sim for a couple of weeks while I’m away or wi...

Resolved! Phoning from Abroad

My son is travelling to Italy tomorrow. Will he be able to use his phone at no extra cost for calls and internet access Thanks

no signal

I have had no signal for the past two weeks when running the test it says the mast near me is not working and the enginers will look at it but nothing is being done

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