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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! iPhone SE restored, can't use iMessage or SMS

I've managed to restore most of the function on my iPhone SE after a soaking but I can't use iMessage. If I switch it on it fails with a message saying 'iMessage Activation An error occurred during activation. Try again.' Under 'Send and receive' my ...

TheNorm by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Upgrade no service

Have been trying to call since Xmas day and no one is available at customer services , I received my upgrade and the sim is no service I was told to call as when they upgraded I had to go through security and they upgraded me a different way as I had...

Chel23 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New SIM card

Hi I've been brought a new SIM card for Christmas, I'm currently on simplicity plan but would like to change over to this new SIM for 02 for better deal if possible?

Louise88 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sim call

I'm looking a new sim call with the same number as my coverage is for 2g

EC81 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Tracking

Good morning, I've ordered a new phone and a new SIM 2 days ago and it was meant to be next day delivery but so far I've received nothing. On the O2 tracking it showing that it is on the way to me but on the DHL tracking the number doesn't even exist...

Resolved! Keep old number

I have tried to change my number but I keep getting a message to say my PAC from ID Mobile is not active, even though I have just received it. Tried 3 times with 3 PAC codes from ID Mobile, same outcome each time

PT3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Paying my bill

Hi am trying to pay my phone bill but I’ve been cut off even my signal has gone off so I can’t ring to pay my bill and I can’t get txt when am trying to log in on my 02 account thanks

Resolved! Sim swap

I would like to know the process I which I cancel my Bolton’s and other subscription and change my sim for another network?

38Baby by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Change from monthly to pay as you go

Hi, I want to change from monthly payments to pay as you go (but retain the same SIM) - does anyone know how I can go about doing that?

Wozza11 by Level 1: Joiner
  • 2 replies
  • 0 kudos