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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Phone sim

I have ordered a phone and when it asked if I need a new sim I pressed no thinking it would get rid of my number which I need so how do add a sim to it

Leah18 by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! New sim but want same number

Hi, I ordered a sum from O2 yesterday on a 12 month contract and put in my PAC code to change over from EE. I received texts from 02 asking me to text Swap to 20220 when ready to use my new sim. So today the sim has arrived and I've tried texting the...

Joslyn93 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Second SIM card

I've just bought a tablet. Can I get a second SIM card so I can use the same number and phone package in my tablet as well as my phone.

skyblue by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! PAC code

Hello,how would I receive a PAC code when this account has multiple numbers? I would like to send my phone number into a new EE simthankyou

Tracym by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Sim swap

I requested a SIM swap on 28th Dec and received a text from My O2 saying that they had received the request but since then not heard or received anything. How long does it normally take before I receive anything ?

Resolved! Some messages not coming through.

Hi. I have just joined o2 from Sky and have a new iPhone 13pro on a pay monthly contract. my problem is that I have kept my old number and although some text come through to me, others do not. I can receive messages from anyone but not messages that ...

Resolved! is my phone insured

Hi , I am trying to work out if my phone is insured

Vicky0112 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Wifi Texting

Having enormous difficulty getting to "chat" to any one other than the Autobot who like s people but doesn't really help! I ahve a Samsung Galaxy 10Note+5G. Wifi calling is set up because the mobile coverage in my remote are is only spearse with 2G/3...

JL126 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Sign up

Hi, I have just signed up and arranged for click and collect of my new handset. The fee has been taken, and a new direct debit arranged, however, when I’m trying to log in, with the code sent via text message, it is saying that the number is already ...

IainW by Level 1: Joiner
  • 1 replies
  • 0 kudos