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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6529 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1299 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2824 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2540 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1905 Views
  • 6 replies
  • 0 kudos

Resolved! Accessing 02 Priority when I have a Pocket hotspot device

I have an 02 pocket hotspot that has a mobile number assigned to it. When I try to access 02 priority it asks for the number and then sends a message to the number with the access code, but as the number is only associated to the pocket hotspot I hav...

EMDEXTER by Level 1: Joiner
  • 106 Views
  • 3 replies
  • 0 kudos

Resolved! Network signal

I am trying to find out who to speak to re network coverage. Had no signal for over a week and the checker says engineers are working on a mast that’s down but will get back in 7 days !! Seems a long time when paying for it and no contact is listed.

HP10 by Level 1: Joiner
  • 115 Views
  • 2 replies
  • 0 kudos

Resolved! New iPhone 13pro poor network coverage

Hi just swapped from iPhone 11 to an iPhone 13pro with a new sim and since doing so my network coverage has been terrible. 1 bar 5g most of the time doesn’t swap to 4g the phone is really lagging behind, call quality is terrible and sketchy face time...

LiGrice by Level 1: Joiner
  • 105 Views
  • 1 replies
  • 0 kudos

Resolved! Scam message from +447305298244

Received this message this morning believe it maybe a scam number +447305298244 O2:Your monthly bill payment was unable to renew, to avoid termination of your sim plan please update your billing details here: [Mod edit: Removed to ensure safety.]

Resolved! Leaving 02

I have 3 no's. I have been given a single PAC code to port all three no's to a new service provider. Is that correct?

Resolved! Cancel keep my number request

I have submitted keep my number from other provider form after I got my new O2 sim. But I lost my new sim and I want to cancel the keep my number request until I get a new sim. I was told live agents will be available till 11 pm to chat. However, I c...

svr6 by Level 1: Joiner
  • 75 Views
  • 1 replies
  • 0 kudos

Resolved! Previous bill

Hi,I need to access an older phone bill so I can prove a particular call was made at a specific time. Please could someone point me in the right direction of how to do this? many thanks in advance

Elpee by Level 1: Joiner
  • 99 Views
  • 2 replies
  • 0 kudos

Resolved! Moving Abroad-changing SIM from Monthly to PAYG

I've recently moved abroad and have a new phone and contract here- I'll be travelling back to the UK frequently so would like to keep my UK number but don't want to be charged a monthly fee, so I'd like to move to PAYG. Is there a way to do this when...

Cayte by Level 1: Joiner
  • 73 Views
  • 2 replies
  • 0 kudos

Resolved! Keeping voicemail

Hi there,Sorry, I wasn't sure which board to post in. I'm looking to switch over from appleto the new Samsung when it comes out and I was wondering if there is a way to keep my voicemails? Sadly my dad passed away and not the only way I can hear his ...

iFairyx by Level 1: Joiner
  • 88 Views
  • 2 replies
  • 0 kudos