About cantharella

cantharella · 06-08-2021

Since maybe the end of May, I've been having problems with receiving short code messages - mainly verification text, but also other texts from companies like Royal Mail, Paypal, my bank, and many others. It seems to be intermittent - some days those ...

cantharella · 19-05-2021

Suddenly out of the blue I started having problems with receiving some text. Mostly it affects verification codes sent as a part of 2 step authentication - most of the time I don't get them all, sometimes they come a few hours later. I also had a few...

cantharella · 07-08-2021

It started on XR after I had it for almost 2 years, and not even after a software update, just completed out of the blue. I don’t think it makes any sense for this issue to be caused by the phone or the software - but of course the O2 are eager to bl...

cantharella · 07-08-2021

Gosh, that sounds awful! It is a really serious issue when it affects your business. It's mind-boggling that O2 just think it's not their problem. I hope you get it sorted, one way or another!

cantharella · 06-08-2021

Thanks for your reply. I don't have a spending cap, or any other cap on anything whatsoever, never had, never wanted to have it. This was one of the things Customer Service looked into, so it's been checked by multiple people.

cantharella · 06-08-2021

Thank you for your reply, but I don't think this is the solution. This issue affects text messages from at least 20 different companies, from global giants like Google or Paypal to small businesses, like my dentist. I know those text are not guarante...

cantharella · 02-08-2021

I have finally been contacted by O2 Technical Team. They say they can't see those messages because they haven't been received by their network at all, so they can't help me. They can only investigate messages if they were received & failed on their n...

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Problem with receiving short code texts - Customer Service unable or unwilling to help

Not receiving some texts (verification codes, some texts from companies etc.)

Re: Problem with receiving short code texts - Customer Service unable or unwilling to help

Re: Problem with receiving short code texts - Customer Service unable or unwilling to help

Re: Problem with receiving short code texts - Customer Service unable or unwilling to help

Re: Problem with receiving short code texts - Customer Service unable or unwilling to help

Re: Not receiving some texts (verification codes, some texts from companies etc.)