access denied when trying to see my bills

[RJ223]

Logged in ok but cannot get further than first page - cannot see my bills etc.

[MI5 · Accepted solution]

@RJ223 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[RJ223]

Thank you for your help.

[MI5]

Welcome

[CJ2608]

I am not on social media by choice

[MI5]

@CJ2608 

Calling options here Guide: How to find help & contact O2 

[Jay1972211]

It's not just you, seems a lot of people are getting access denied when trying to log into their accounts

[monjem]

I am getting this "access denied" too when successfully logging in to My O2 Account, just the way of modern life, computers are supposed to make life easier, quicker, etc but sometimes they are just a pain and I have been working in IT for over 40 years !!!

Hopefully they will get it sorted soon.

[Ryan89]

Wonder if it has anything to do with the servers being overloaded with the new iPhone release?

[MI5]

It's everything to do with that.