Unlocking from network

[AnotherMoose]

Got the phone from a friend and is sim locked. They went to a store before giving it to me where they were told it was sim unlocked. I tried putting another sim in and it’s not working and says it is locked.

They have disconnected the phone from their O2 account and it’s still not working.

i looked at the previous post on here and none of those steps are working either! What can I do?

[Bambino]

@AnotherMoose If the phone was locked to O2, see this guide: Unlocking an O2 phone to use a different SIM card. - o2uk

If it's locked to another network you'd have to contact that network's customer service.

[AnotherMoose]

I’ve checked that one already and it doesn’t work! It’s definitely with o2! 

[Bambino · Accepted solution]

@AnotherMoose If you contact O2 via social media they may be able to help:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)