Unable to update my email address

[Macanta]

I am getting o2 emails to an old email account. Normally I'd just pop on to My o2 and update the details to the correct ones. The problem is, my email address IS correct under My Details. The old email address is nowhere in sight. Right under my email address in the Sign in details section is says "We'll send any communications that you've chosen to receive and updates...to this email address..." Emails are actually going to the old, redundant email address. I actually tried paying an account last year and was refused because I was quoting the current email address which is on the My Details section. I was no longer using the old one and had updated it on the website a long time ago. Like years ago. The website seems to have retained my old email address despite the new one being reflected on the My o2 section of the website. Any suggestions on how I get this updated? Trying to contact customer services with non-approved queries like this seems almost impossible. Many thanks in advance.

[MI5 · Accepted solution]

@Macanta 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 (contract) or 4445 or 0344 8090222 (PAYG).

[jonsie]

New system transferring old data across maybe?

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this