Solved: Slow internet

Fera · ‎25-01-2023

I received the iPhone 14 Pro Max with an unlimited SIM card yesterday, but my internet speed is very poor and sometimes even 3G. What should I do.

MI5 · ‎25-01-2023

@Fera

It could be due to congestion on your local mast, in which case, there's nothing you can do.

You can check here O2 Service Status

Also see guides Guide: How can I sort out my network issues? and Guide: Do you have poor coverage / signal Indoors? This may help Explain / resolve it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎25-01-2023

@Fera

It could be due to congestion on your local mast, in which case, there's nothing you can do.

You can check here O2 Service Status

Also see guides Guide: How can I sort out my network issues? and Guide: Do you have poor coverage / signal Indoors? This may help Explain / resolve it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎25-01-2023

Worth reading these guides first.

Check https://status.o2.co.uk/ for problems

Guide: How can I sort out my network issues?

Guide: Is the network down for me or everyone?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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