cancel
Showing results for 
Search instead for 
Did you mean: 

Slow internet

Fera
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I received the iPhone 14 Pro Max with an unlimited SIM card yesterday, but my internet speed is very poor and sometimes even 3G. What should I do.

Message 1 of 3
5,509 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 145114 Posts
  • 635 Topics
  • 27833 Solutions
Registered:

@Fera 

It could be due to congestion on your local mast, in which case, there's nothing you can do.

You can check here O2 Service Status

Also see guides Guide: How can I sort out my network issues? and Guide: Do you have poor coverage / signal Indoors? This may help Explain / resolve it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>

View solution in original post

Message 2 of 3
5,504 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 145114 Posts
  • 635 Topics
  • 27833 Solutions
Registered:

@Fera 

It could be due to congestion on your local mast, in which case, there's nothing you can do.

You can check here O2 Service Status

Also see guides Guide: How can I sort out my network issues? and Guide: Do you have poor coverage / signal Indoors? This may help Explain / resolve it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 2 of 3
5,505 Views

Enlli
Level 66: Unequalled
  • 6814 Posts
  • 50 Topics
  • 1521 Solutions
Registered:

Worth reading these guides first.

 Check https://status.o2.co.uk/ for problems 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 3
5,499 Views