Unable to ring daughters Phone

Aiden2 · ‎03-02-2022

Hi,

My daughter is on O2 and has an IPhone. My wife and I are on O2 and have IPhone and Samsung phones respectively. When I ring my daughter, the call goes straight to VM. When my wife calls my daughter, her phone rings without any issues. We cant understand why my calls go straight to VM. So far we’ve:

1. Checked her phone to ensure I’m not blocked anywhere

2. Reset network connections on both phones

3. Deleted me as contact on her phone and set it up again (on both phones)

Last time we spoke to O2, they said there’s nothing more they can do. We’re now at a loss…..

Any ideas?

Spenny · ‎03-02-2022

I would say as a check,

Put your SIM in your wife's phone...can you call your daughter

If no your number is being blocked from daughters phone/sim

If yes though, put wife's SIM in your phone can it call daughter

Let us know how that goes...

Phone: Motorola G100, 128GB, Android 12, SIMO 20Gb
Broadband: Virgin 350Mb, Tp-Link Router - Deco S4
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MI5 · ‎03-02-2022

@Aiden2

These issues are nearly always due to the number being blocked.

I would suggest a double check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎04-02-2022

Check if your number is marked as Spam as well as being blocked

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Martin-O2 · ‎07-02-2022

Were you able to get this one sorted @Aiden2?

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