Get tech support for your O2 issues

Resolved! Live Chat is not working

Hello, I have just received the following message from O2 (mycare@o2mail.co.uk). It says to use live chat but the link does not work ("Server not found"). Is the live chat working? Thanks for your email, but we have now shut down our email support se...

Number not Ported correctly

I put in to transfer my number from EE to O2 last Thursday, although it rings out from my number, I cannot receive texts or calls unless from an O2 number. I have a hospital phone consultation so it's really urgent it gets sorted. I rang O2 customer ...

Esim didn’t work post swap

Dear Team, I got the esim and added in my phone and did the sim swap post sim swap the old physical sim got deactivated but the esim didn’t activated pls suggest on this

Resolved! Safe search

How do you turn off safe search when it is locked

Help please. New sim isn’t yet activated and old one has been deactivated

I got my upgrade yesterday and new sim. I went through the sim swap process and the old sim is now deactivated but new one has yet to activate so I am completely unable to contact anyone now please help

Resolved! What are 'rolling Airtime Plan' charges?

I have had a text saying my rolling Airtime Charges are £17.69. What are these please?

Resolved! VOICEMAIL - trying set up

I'm trying to get my voicemail setup but keep getting the same error message... "try again later"

Resolved! Porting number from Vodafone to O2

I've recently joined o2 from Vodafone and have a PAC code from them so I can port my old number.I tried calling customer support on 202 but after going through the IVR options I assume because lines are busy, it wont connect.I don't want to have to g...

Resolved! I'm trying to call a number in Ireland

I've been trying to call a number in Ireland, but nothing happens. It's as though my phone is blocked from calling international numbers, but I've no idea why that would be.Any ideas?

Resolved! Cancelled my direct debit

Hi. I cancelled by mistake my direct debit and I can’t pay my bill now.

O2

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