Outgoing calls

[MC53]

I keep getting transferred to payment line when I try to make an outgoing call. There are no barrs on my account. Ive phoned 02 numerous times. I’ve upgraded my phone and sim. This has been like this for over two weeks and it’s frustrating 

[TallTrees · Accepted solution]

Hi @MC53 

Welcome to the community 

Maybe you could try here

If it suits you contact o2 customer services on social media here 

(https://o2uk.co/O2CFB) , Facebook (https://o2uk.co/O2CTW) Twitter (https://o2uk.co/O2CIG) , Instagram 

they should be able to help you with this.
Best wishes TallTrees