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Unable to place international calls

AW9
Level 1: Joiner
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on ‎04-07-2024 15:32

on ‎04-07-2024 15:32

Hi, 

 

I am unable to place any calls to an international number (just tried calling a swiss number several times), even when using the correct prefix (in this case +41). What should I do?

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MI5
Level 94: Supreme
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on ‎04-07-2024 15:36

on ‎04-07-2024 15:36

@AW9 

If you're PAYG you will need additional credit.

If on contract, you may have a spend cap Guide: Spend Caps & Charge to Mobile on O2 

If you can use WhatsApp with the person you are calling, you can do so for free over wifi.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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