This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Terrible data network

K2
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎08-11-2022 17:59

on ‎08-11-2022 17:59

Hi having joined 02 recently, I am find the network coverage for data is extremely shocking and no where near what is advertised. I have been using speedtest.net application to check  and at my home I am 0.44 Mbps download and 0.86 Mbps. 

 

In a local pub I had no coverage and at my friends I tried 8.24 Mbps download and 18.0 Mbp upload.  I swapped sims with my friend and I saw impovement on the download to 24.3 Mbps with an upload of 18.1 Mbps.

 

Having been with Vodafone for years, I have never had an occaision where there was no service and I never had issue where I had to download a speedtest application.   Is this normal service for O2 as I do not think it is fulfilling what I signed up to.

Message 1 of 2
401 Views
0 Kudos
1 REPLY 1

Enlli
Level 69: Guiding Light
  • 8890 Posts
  • 65 Topics
  • 1793 Solutions
Registered:

on ‎08-11-2022 18:09

on ‎08-11-2022 18:09

O2 network is heavily oversubscribed and in many places congested. Recently adding 3 million Virgin customers has not helped.

If you are within your 14 days you can  cancel penalty free. Otherwise I'm afraid you are stuck.

In future it is always a good idea to check out another network using a PAYG SIM before committing yourself.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 2
397 Views
0 Kudos
Top Kudoed Authors
View All
Top