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Terrible data network

K2
Level 1: Joiner
  • 1 Posts
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on ‎08-11-2022 17:59

on ‎08-11-2022 17:59

Hi having joined 02 recently, I am find the network coverage for data is extremely shocking and no where near what is advertised. I have been using speedtest.net application to check  and at my home I am 0.44 Mbps download and 0.86 Mbps. 

 

In a local pub I had no coverage and at my friends I tried 8.24 Mbps download and 18.0 Mbp upload.  I swapped sims with my friend and I saw impovement on the download to 24.3 Mbps with an upload of 18.1 Mbps.

 

Having been with Vodafone for years, I have never had an occaision where there was no service and I never had issue where I had to download a speedtest application.   Is this normal service for O2 as I do not think it is fulfilling what I signed up to.

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Enlli
Level 69: Guiding Light
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on ‎08-11-2022 18:09

on ‎08-11-2022 18:09

O2 network is heavily oversubscribed and in many places congested. Recently adding 3 million Virgin customers has not helped.

If you are within your 14 days you can  cancel penalty free. Otherwise I'm afraid you are stuck.

In future it is always a good idea to check out another network using a PAYG SIM before committing yourself.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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