cancel
Showing results for 
Search instead for 
Did you mean: 

Swap esim

Asmal
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I did a SIM swap and did not receive an ESIM code. It has been 3 days

Message 1 of 5
591 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 150410 Posts
  • 641 Topics
  • 28640 Solutions
Registered:

@Asmal 

You need an esim pack from O2 or look in your MyO2 to see if it's been sent there.

Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
589 Views

Asmal
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I can find it at my o2

Message 3 of 5
588 Views

madasaf1sh
Level 78: King of Kings
  • 11755 Posts
  • 64 Topics
  • 3183 Solutions
Registered:

@Asmal 


Then your best option is to pop into your local o2 store with Photo ID, and they can sort there an then, otherwise you are in the land of waiting for Royal Mail, and it can take up to 7 Days to be delivered. 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 4 of 5
577 Views

MI5
Level 94: Supreme
  • 150410 Posts
  • 641 Topics
  • 28640 Solutions
Registered:

@Asmal wrote:

I can find it at my o2


In that case, as I said, you need to contact O2 to send you one or pop in store.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
568 Views