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Activate new sim

SS_Florist
Level 1: Joiner
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on ‎07-09-2023 19:18

on ‎07-09-2023 19:18

I received my upgrade phone and new sim today. My SWAP message failed to send. I called but no one spoke when answered.

Please can you help.

 

Stephen

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MI5
Level 94: Supreme
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on ‎07-09-2023 20:02

on ‎07-09-2023 20:02

@SS_Florist 

Did you send the text from your old sim?

Guide: Sim Swap: a mini guide 2017 update 

You'll need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
Level 66: Unequalled
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on ‎08-09-2023 09:23

on ‎08-09-2023 09:23

As you are upgrading you could use the old sim in your new phone (assuming it fits) @SS_Florist ...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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