Sim swap to retain number

[Lillian]

I am connected to O2 with the temporary number but need to complete transfer to my old number. I am not sure if the process is in hand or whether something has gone wrong. How can i find out?

[TallTrees]

Hi @Lillian 

This may help you read carefully 

Guide: Sim Swap: a mini guide 2017 update 

[Bambino]

@Lillian If you are moving your number from another network see this: Migration & porting into O2 - O2 Community

[Lillian]

Thank you. Problem sorted.

Lillian

[TallTrees]

Excellent @Lillian