Sim network issues

[Hus1]

Hi an advisor yesterday advised me to replace my sim due to the fact I’m unable to receive sms text messages, however I have woken up today with no signal whatsoever. Shouldn’t I receive my sim in hand before you leave me disconnected especially with the fact that Royal Mail are currently on strike. I use this telephone number for work and you have left me in the dark.

[Enlli]

We are all customers here, so you will need to contact O2

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

[TallTrees]

Hello and welcome to the O2 Community Forum.

I don't think that O2 would disconnect you "out of hand" something must be wrong

with the network surely?

You should contact o2 customer services as @Enlli  suggests

but you can also check here to:

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

[MI5]

@Hus1 

Standard practice these days to activate a replacement sim before it's sent out.

Totally stupid but that's the way it is.

[gmarkj]

This seems to be happening a lot lately @Hus1 

You might need to visit your local o2 store to get a sim, but I'll mention the community advisors to see if they can help @O2Ryan @O2Jonathan 

Can you find out what is going on with this please @Martin-O2 @RafaC @Breanna as this is not great customer services - a blank sim should get sent out and the customer should do the sim swap when it arrives...

[TallTrees]

Well it does seem from info received from other Community Members

that the sim that is coming is activated !  Ridiculous @Hus1 

Follow good advices and try get the matter sorted soon if you need to visit

an O2 shop. Best wishes TallTrees

[O2Jonathan]

Thank you for tagging me @gmarkj , I will private message you now @Hus1.

[RafaC]

Thanks for the tag @gmarkj. We've reported this and O2 have advised that anyone having this issue should get in touch via social media so that they can review the account and check out what's happened.