Number not ported after 2 days

[DrTrev2222]

HI,

My old phone has no service, but the new phone does not appear to have ported the old number.

I've rebooted three times.

[TallTrees]

Hi there and welcome to the O2 Community Forum @DrTrev2222 

If you are in doubt and nothing is happening check here:  

and read guide below too:  Best of luck

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
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https://o2uk.co/O2CIG
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Guide: Migration & porting into O2  

[Markyb3]

I have exactly the same problem. Each day they tell me the number will port today by 6pm and by 6pm nothing has happened. My old number with Tesco Mobile is cut off. Meanwhile I can't access my bank payments or HMRC to complete my tax return as it requires an authentication MMS to my old number.

[gmarkj]

Can you step in @O2Trevski  to see if you can help @Markyb3 ?

[O2Trevski]

thank you for the tag i will dm @gmarkj 

[O2Trevski]

good morning , can you please give me your full name mobile number and the first and sixth character of your security answer also confirm you are the account holder regards o2trevski

[gmarkj]

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@O2Trevski wrote:

good morning , can you please give me your full name mobile number and the first and sixth character of your security answer also confirm you are the account holder regards o2trevski

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You posted that on the main part of the forum @O2Trevski instead of PM.

Please DO NOT post that information publicly @Markyb3 . Wait until you get a PM from Trev...

[O2Trevski]

sorry @gmarkj for my mistake i have pm the customer