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Georgia6
Level 1: Joiner
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My phone randomly went to no service, since I have reset network settings, turned my phone on/off and removed sim and placed back in, still the same can anyone help with why this is happening 

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madasaf1sh
Level 78: King of Kings
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@Georgia6 

 

First thing to do is contact o2 and get a replacement sim card you have 2 options -

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this. 

or pop into your local o2 shop with photo ID and then can do a sim swap for you

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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pgn
Level 77: Grand Master
  • 39814 Posts
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All the tips from the community in this guide, @Georgia6 - Guide: How can I sort out my network issues? 

Also download the My Network app for your phone and set it up so you receive notifications if an issue with a mast in your area exists.

https://www.o2.co.uk/apps/my-network

Hope you get back on the net soon!

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madasaf1sh
Level 78: King of Kings
  • 12031 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

@Georgia6 

 

First thing to do is contact o2 and get a replacement sim card you have 2 options -

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this. 

or pop into your local o2 shop with photo ID and then can do a sim swap for you

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 3 of 3
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