Also have a look at this page here https://status.o2.co.uk to see if there are any issues in the local area. Also try the sim in a different phone, to see if the issue is related to the sim or phone.
-- iPhone 16 Pro Max - o2 and Spusu Xperia 1V - Spusu
-- This is not customer services and we dont have access to your account I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
If the sim she is using is old then it might be worth getting a replacement. Best way to do that is by visiting the local o2 store - the account holder needs photo ID.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
