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Signal issues

Natasha10
Level 1: Joiner
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My Nan has issues with 02 signal with her mobile phone

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madasaf1sh
Level 77: Grand Master
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@Natasha10 

 

Have a look at these guides 

Guide: How can I sort out my network issues? 

 

Also have a look at this page here https://status.o2.co.uk to see if there are any issues in the local area.  Also try the sim in a different phone, to see if the issue is related to the sim or phone.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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gmarkj
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See if any of the below can help @Natasha10 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

If the sim she is using is old then it might be worth getting a replacement. Best way to do that is by visiting the local o2 store - the account holder needs photo ID.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
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Deflecting the inevitable......

Monitor, check and report here @Natasha10 

https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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japitts
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@Natasha10 wrote:

My Nan has issues with 02 signal with her mobile phone


What are the signal issues your Nan has?

 

Is this a temporary loss of coverage in an area previously with service? Or no coverage in an area your Nan's not been to previously?

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