Sim to Esim disaster
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on 16-09-2024 14:08
Upgraded to Esim, went to scan the QR code but my phone has no signal as my old sim has been disconnected already. Went onto "chat" but was told I need to download the 02 App - but I can't access anything because my old sim has been disconnected. So now I have no service and no ability to install my Esim.
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on 16-09-2024 14:13
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on 16-09-2024 14:13
My advice is don't switch your primary sim to esim, as it causes so many issues, now and in then future.
You need to be connected to WiFI to activate the eSim, and to get into the myo2 App.
If you need to swap back to a physical sim (I would advise this) then pop into an o2 shop with Photo ID and they can sort it out for you
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 16-09-2024 14:13
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on 16-09-2024 14:13

