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Sim to Esim disaster

JasonE
Level 1: Joiner
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Upgraded to Esim, went to scan the QR code but my phone has no signal as my old sim has been disconnected already. Went onto "chat" but was told I need to download the 02 App - but I can't access anything because my old sim has been disconnected.  So now I have no service and no ability to install my Esim.

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madasaf1sh
Level 77: Grand Master
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@JasonE 

 

My advice is don't switch your primary sim to esim, as it causes so many issues, now and in then future. 


You need to be connected to WiFI to activate the eSim, and to get into the myo2 App.  

 

If you need to swap back to a physical sim (I would advise this) then pop into an o2 shop with Photo ID and they can sort it out for you

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Bambino
Level 85: Esteemed
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@JasonE Simplest way for you to resolve this is to call into an O2 store, if you have one nearby, and they will get your phone up and running. Be sure to bring photo identification with you.

I DO NOT WORK FOR O2



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