My number is [removed], I paid the bill a few days ago, the money was withdrawn for 02 from my ban

[Lu83]

Hello Lukasz [removed], the bill was paid, money was withdrawn from the account and the O2 account still says that it has not been paid and the phone is blocked,[removed]

[mod edit: as this is publicly viewable we've removed some sensitive information. Thanks 🙂]

[gmarkj]

You need to get in touch with the payment management team @Lu83 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

[Enlli]

If can take up to 48 hours for payments to clear.

In truth a Direct Debit would save future problems

[Oxonian]

Details as to how to set up a direct debit @Lu83 and thereby avoid further problems are herein :-

Guide: How to Pay Your Bill (Airtime & Device Plans)