My number is [removed], I paid the bill a few days ago, the money was withdrawn for 02 from my ban
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30-07-2024 07:55 - last edited on 30-07-2024 10:09 by Kei-M_O2
Hello Lukasz [removed], the bill was paid, money was withdrawn from the account and the O2 account still says that it has not been paid and the phone is blocked,[removed]
[mod edit: as this is publicly viewable we've removed some sensitive information. Thanks 🙂]
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30-07-2024 10:42
You need to get in touch with the payment management team @Lu83
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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30-07-2024 11:20
If can take up to 48 hours for payments to clear.
In truth a Direct Debit would save future problems
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30-07-2024 20:08