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Esim nightmare

OK, so I've called customer services four times - been bounced around between people who can't help. I just upgraded my phone and made the error of choosing the eSiM option. Now my new phone (iPhone 13) doesn't work as a phone - and my old phone (iPh...

JayBee1 by • Level 1: Joiner
  • 657 Views
  • 1 replies
  • 0 kudos

Calls dropping out

For the last few days every call I make has been dropping out for a few seconds then coming back . I have never had a great 4G signal in the area I live it’s known to be pretty rubbish with O2 however calls have always been fine . Any ideas on what c...

Fofer by • Level 1: Joiner
  • 1915 Views
  • 8 replies
  • 0 kudos

My number is [removed], I paid the bill a few days ago, the money was withdrawn for 02 from my ban

Hello Lukasz [removed], the bill was paid, money was withdrawn from the account and the O2 account still says that it has not been paid and the phone is blocked,[removed] [mod edit: as this is publicly viewable we've removed some sensitive informatio...

Lu83 by • Level 1: Joiner
  • 533 Views
  • 3 replies
  • 0 kudos

Signal issues

My Nan has issues with 02 signal with her mobile phone

Natasha10 by • Level 1: Joiner
  • 1083 Views
  • 4 replies
  • 0 kudos

Voicemail

I have a notification on my phone (Virgin Samsung Galaxy) indicating a new voicemail message and the number ********177. When I dial this, it says this number has been barred and I cannot be connected. I've tried ringing Customer Services and they co...

Resolved! SIM activation

Activation of replacement SIM SSN [removed] has failed.Old SIM [removed] remains active. Unable to find replacement SIM SSN in the "Activate SIM" window. [mod edit: as this is publicly viewable we've removed some sensitive information. Thanks ]

Hi

Hi i didn’t receive the calls  

Add a phone

Will this overwrite my existing or remain seperate ie. Two bills on one account via my o2

Lucy785 by • Level 1: Joiner
  • 353 Views
  • 1 replies
  • 0 kudos
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