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Resolved! ID not showing when someone rings me

Hi There My dad has an old Samsung flip phone with no internet. He recently had to get a replacement sim for this, when he put the sim in he has discovered that if anyone rings him their name or telephone no is no shown, even though he has them saved...

Resolved! Phone number in apple

I switched my number from another network a while ago. It’s the number I’m using on this account, and it works when it comes to phone calls and texts, but it seems the phone doesn’t recognise it since in the settings it’s displaying the default O2 nu...

Resolved! Galaxy 6 watch link mobile phone plan

I have a sony experia (no qr reader), how do I link my mobile plan with a galaxy 6 watch?

Bill

My bill shows it’s not paid but I got bank statement.

eSim Pending installation - Code no longer valid

I have been without a working sim for a week now. There seems to be something stuck in the system and it is not allowing me to install or O2 not activating it. Now I have the error message 'Code no longer valid, contact O2 for more assistance'. Can s...

No access to app

I cant login to the app. I've had o2 a month now.

Resolved! Smartwatch Esim

I recently bought a £7.00 per month esim for my smartwatch so I can use it remotely when out and about without the need for my phone to be in my pocket. I bought it instore but for some reason I cannot get it to work.... My O2 App told me I had an es...

Resolved! not connected to mobile network

hi my samsung A22 5g 64gb isnt connected to the mobile network i think it might have been since the virgin>o2 switch, text messages ("waiting for connection") not working or mobile data, can someone help please Ive tried using the virgin apn's and re...

Resolved! Apple Watch 8 Error code 14

Hello tech support,I’m desperate for help please. I keep getting error code 14 when I try to set up my o2 account on my Apple Watch and anyone I speak to at o2 tells me they have an error at their end but NO-ONE ever gets back to me despite promising...

Apple Watch Ultra - data plan disappeared

Looking for some advice: Yesterday evening I noticed my Apple Watch ultra wasn’t connected to mobile data. In settings it said “not in use” with only an option to remove it. I did so as it was listed as inactive but cannot re-add the plan. I have a £...

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