Get tech support for your O2 issues

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Resolved! Visual voicemail

I have spoken to 3 of your team today to try and get my visual voicemail with no joy you even put me through to Apple which have said it’s not set up properly on my package please can you help

Resolved! Cancelled call when I’m ringing out

When I’m trying to make a call to anyone even O2 it’s cancelling my call without even ringing

Resolved! Unable to make calls or recieve calls

I am unable to make or recieve calls

Resolved! Sony Xperia 5 not working properly

I am stuck in a contract with an O2 phone which doesn't work properly until Feb next year. I have had this phone since Feb 2020. When people phone me the phone cuts out . It doesn't turn on sometimes after a charge so I have to try not to let it run ...

Resolved! Wi-Fi calling

I’ve recently switched networks to O2.I’m trying to enable Wi-Fi calling, something that was automatically enabled on my previous network.When I toggle ‘on’ - I get the following message:‘To allow Wi-Fi calling on this account contact O2’Then it take...

Resolved! Network issues

Hi, there has been network issues in my area for nearly two weeks. Originally we were told it was a mast that was down. However, it now states on the o2 checker that this is sorted, but despite this we are still getting no signal! Beyond frustrated w...

Resolved! Samsung J3 2017 storage

My Samsung Galaxy J3 (2017) has just 16GB storage. The phone reports it's full at 15.6BG. Storage analysis shows 4.6GB of Applications and about 5MB of other stuff (Documents, Images, Videos and Audio). That leaves more than 10GB of storage apparentl...

Resolved! AirPod Pro water damage

Hello, i have some AirPod pros that I pay for monthly, unfortunately like most products that encounter daily use, I was using them when cleaning and one fell in the bottom of the shower tray that had about an inch of water in.I panicked initially bec...

Google account password changed

Hi allCan a data transfer to a new phone done instore cause a google account password change?Just happened to me when buying a new phone for my wife. Her phone and mine are linked to the same google account. I cannot think of any reason other than sk...

Resolved! Sim swap / wifi calling not working

Hi - I requested a SIM swap last night and got the security text and next text setting things up but I'm still waiting for the swap to come through. In the meantime I've been trying to enable wifi calling but it says I need to visit the O2 website to...

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