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eSIM installation problem

Hi, I upgrade my contact yesterday to a sim only ESIM - I went through the prompts to activate it on my phone. However I don’t think it has worked properly. I can’t access network or internet outside of WiFi now. Please can you assist urgently?

Resolved! Query about Apple Watch

I'm looking to buy an Apple watch Series 9 through O2, however I'm currently with Tesco Mobile. If I purchase the watch through here, is the watch useable if I just don't activate the eSIM or what would happen? thanks!

No data

hi there, my data is not working and I think this might be due to failed payment method! I am unable to get into my account to check this and pay it as it is trying to send me a text message to confirm it’s me, which I am unable to receive as I have ...

can’t log in

can’t log in my account abroad to pay for my phone bill it’s asking for a text code but the text won’t come through

No phone signal at home at all !

We are now just 12 months into 3 year contracts with O2 . From day one we have had issues with getting a phone signal at home , something I never thought would happen because we don't live in the middle of nowhere. I've contacted O2 , ran tests and a...

Resolved! Apple Watch data plan error code 14

Hello I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.I followed the instructions on:How do I buy an Airtime Plan on an Apple Watch that I already have? Now, I see the data plan in MyO2, but I get this e...

Resolved! SIM replacement

Hi, My eSIm not working anymore because i did sell my previous phone and the eSIM has been deleted... I try to order a new plastic SIm but need confirmation on my number which is not working... So please how can I order a new plastic SIM for replacem...

Not receiving verification codes via text

I'm not receiving text messages from websites (including O2) that require a verification code to be entered. My mobile number has changed, the websites have the correct number (including O2), in my text message history I can see previous, recent, tex...

Change of sim card

Good morning, I have been informed that as of Monday you are blocking all sim cards with virgin origins as a way to upgrade. Is this correct?

eSIM port not working

I just left Sky to join O2. I got an eSIM My number was supposed to port by 6pm yesterday but it hasn't, I now have no service with Sky or O2, so I can't even call them. I've messaged on X but had no reply. I've restarted my phone several times. any ...

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