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Forum Posts

cannot sign in without verification code

I have an issue with my O2 account. My service has been suspended due to unpaid bills, and I am unable to receive verification codes or log into the O2 app to resolve the issue.I would like to settle my outstanding balance and reactivate my service a...

Shu19 by Level 1: Joiner
  • 698 Views
  • 2 replies
  • 0 kudos

O2 have wiped out my wife's account

Can no longer access my wife's account. Email no longer recognised, so cannot reset password or anything. Customer services laughed when I said that they are able to send bills each month yet do not recogise the email account. They are a nightmare to...

Pentris by Level 1: Joiner
  • 709 Views
  • 5 replies
  • 0 kudos

Resolved! Transferring eSIM

Good afternoon, I’m trying to transfer my eSIM to a new phone but can’t use my old phone as the screen is smashed. Kind regards,Mike

1512 by Level 1: Joiner
  • 984 Views
  • 1 replies
  • 0 kudos

email

I appear to be put on a business account for some reason,I didn't want that, now I can't make any calls,I have been with o2 for many years I am a pensioner,and am finding this all very stressful please help [Mod edit: Please do not share personal det...

Beats Promo code

Good afternoon, I took out a new contact on iphone 15 max pro on 4th June but have still to this day not recieved the promo code for £1 purchase.Can you help in this matter?Cheer Mark

Account

My phone is broken. I am trying to login to o2 from my laptop but it is sending security code to my phone. I cannot access the code as the screen is completely glitchy. Is there another way of accessing my account, e.g. through email?

Cannot receive texts and cannot access ebay or Facebook accounts

I have had problems with my number for some time but the current situation is that I can't receive texts and can't access my accounts. I've managed to get into google but no way to get into ebay or Facebook without second stage notifications. I've sp...

ASH27 by Level 1: Joiner
  • 747 Views
  • 2 replies
  • 0 kudos

Access to O2 app

Hi folks,Despite many attempts over several weeks and chat with team, I still cannot access my O2 app from mobile and on computer, message says no services or products linked to account, despite accepting my username and password.Error message on mob...

Mobile1 by Level 1: Joiner
  • 1054 Views
  • 1 replies
  • 0 kudos