Solved: Signal issues indoors

Annelie · ‎26-04-2022

Hi there,

I just moved flats and have been having issues with signal in my new flat. I can't get 2/3/4G and cannot make/receive calls indoors - I need to step outside to get signal which is not ideal. I've checked the network status and it says no issues. Any way to resolve this?

Thanks

MI5 · ‎26-04-2022

@Annelie

You can use wifi calling https://www.o2.co.uk/connectivity/wifi-and-4g-calling or move networks to one that works better in your area.

Guide: How can I sort out my network issues?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-04-2022

@Annelie

You can use wifi calling https://www.o2.co.uk/connectivity/wifi-and-4g-calling or move networks to one that works better in your area.

Guide: How can I sort out my network issues?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎26-04-2022

O2, like most of the UK mobile networks, only offers WiFi calling to Contract customers, sadly.

If you are considering moving to another carrier, @Annelie, as @MI5 mentions, do try out a PAYG SIM from that network first, to see if your signal strength is improved before committing to another contract. Good luck!

Links to O2 Social Media Team here

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