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Forum Posts

Resolved! Data abroad

Hi my data isn’t working abroad such as my safari WhatsApp or any internet features? Can you make it work please. Thanks

AD7 by Level 1: Joiner
  • 1063 Views
  • 1 replies
  • 0 kudos

Resolved! Can’t make phone calls after setting up Apple Watch

HiI recently purchased a new Apple Watch via O2 and now can’t make calls from either my phone or my watch. I can receive calls but the numbers from my contacts are coming up as unknown. Any ideas on how this can be fixed? Thanks

Paddyh3 by Level 1: Joiner
  • 2726 Views
  • 8 replies
  • 0 kudos

Resolved! Call failed

I constantly get call failed on my phone, after reading online it says it could be a scratched SIM card which I looked at and can see it is scratched so I was hoping if someone could me in getting a new sim but keeping my current number? Thank you

JamesDL94 by Level 1: Joiner
  • 3953 Views
  • 7 replies
  • 0 kudos

Resolved! Not Receiving Verification SMS's

New Customer Here: Having googled this Issue I have Tried everything I have seen online Still to No Avail ! The very 1st Verification I used came through fine (Microsoft) Then Tried Gmail/PayPal/NHS App and None are coming through - Using an iPhone 1...

Debs68 by Level 2: Apprentice
  • 2749 Views
  • 4 replies
  • 0 kudos

Resolved! Unable to send messages or make calls

I have been unable to send messages or make calls I have tried a replacement simwhich made no difference. Network not registered. This has been 3 days technical support not called back.

Winnie2 by Level 1: Joiner
  • 2267 Views
  • 2 replies
  • 0 kudos

Resolved! O2 eSim not working

Hello,I have Pixel 6 - have both a physical O2 sim and an O2 esim. Last night my O2 esim stopped working but my physical sim still works. There is no signal on my O2 esim. When I try to "Choose Network" it says "Disconnected" and doesn't provide a li...

Ziper27 by Level 1: Joiner
  • 28932 Views
  • 2 replies
  • 0 kudos

Cannot make calls on iPhone 12 pro

I cannot make calls on my iPhone, it shows “call failed” when trying to make a call. I can send and receive text and imessage, browse the internet perfectly fine. When any one calls me their number comes through as “unknown”. Anyone know of a fix for...

Kalvin by Level 1: Joiner
  • 979 Views
  • 1 replies
  • 0 kudos

No access to my SIM card and I need a PUK code

I'm getting a message saying I can't access my SIM card and I need a PUK code. This has randomly started. Please help me - how do I get a PUK and why has it suddenly started asking for this?

HTSC by Level 1: Joiner
  • 1174 Views
  • 3 replies
  • 0 kudos

Resolved! SMS error 69 problem

I have been unable to send SMS msgs for a week now is there some problem with the network in the Sheffield area.

Jallan626 by Level 1: Joiner
  • 7253 Views
  • 1 replies
  • 0 kudos