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Forum Posts

Resolved! Applying discount to my account

Hi,I have two airtime plans on my account, one for a mobile phone and the other for a tablet. I should be receiving a 20% discount on the tablet airtime, however I am not receiving the discount on my monthly bill. Additionally I signed up for 3 month...

Chrisdr by Level 1: Joiner
  • 829 Views
  • 4 replies
  • 0 kudos

Pixel 6 network problems

Since the last update my pixel 6 hasn't has a mobile connection, is there a fix I can't try? It's no good to me if it won't work, where do I stand if I decide to return the handset?

DanMabbs by Level 1: Joiner
  • 3176 Views
  • 15 replies
  • 0 kudos

Resolved! Order Tracking

Hi, I placed an order for a Nintendo Switch and the money has been taking from my bank, It said this would be delivered on Monday the 17th but I haven't received any emails or confirmations. I can see that the orders been place but it isn't showing a...

Resolved! New device

If I am already a o2 customer can I order a new additional device with a separate number

HBomb82 by Level 1: Joiner
  • 311 Views
  • 1 replies
  • 0 kudos

Resolved! My voicemail doesn’t come on when receiving calls iPhone user

Hi my voicemail has suddenly stopped working. It seemed fine until recent update. Now no one can leave me voicemails. I have access to visual voicemail no problem. Already tried, airplane mode on and off, phone on and off, reset network settings, cal...

Bubbles89 by Level 1: Joiner
  • 478 Views
  • 1 replies
  • 0 kudos

Resolved! Disney plus free for 6 months

I have been sent a txt offering Disney free for 6 months by texting to 21500 is this genuine?

MickH by Level 1: Joiner
  • 426 Views
  • 1 replies
  • 0 kudos

Resolved! Costing for using mobile in America

Hi all. I’m going on holiday on the 28th to Orlando. I have a pay monthly contract on 02. Can I be advised if I have to add bolt Ons etc ?

Cazbuch22 by Level 1: Joiner
  • 291 Views
  • 1 replies
  • 0 kudos

Resolved! Sim activation

My phone was stolen a few weeks ago.My mum (account holder) got a new sim card in a store and posted it to me, but it still wasn't working after 24h so rang o2 and they said it wasn't activated; in order to activate it the account holder has to go in...

Isabel2 by Level 1: Joiner
  • 945 Views
  • 5 replies
  • 0 kudos

Resolved! Disney+ Activation not working

I have tried activating Disney+ from the email I received with the activation link, this bring me to a page to enter my email then a page to enter a password, after this it brings me to a page with a message stating ‘there was a problem with activati...

L-L by Level 1: Joiner
  • 1055 Views
  • 4 replies
  • 0 kudos

Resolved! New iphone can’t make calls

I have just gotten my new iPhone 13 in the post and put a new SIM card in it, backed up from my old iPhone is in progress. I have tried calling and it is just silent and stays on the calling screen but doesn’t call and when I try to text it says numb...

David02 by Level 1: Joiner
  • 502 Views
  • 1 replies
  • 0 kudos