This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Start a conversation

Resolved! Number was ported but nobody can call me

I don't know if I'm on the right board, but we ported my son's number from virgin. We provided pac details on Thursday of last week, and the number change showed on my account yesterday. However, whilst he can call and text out, nobody can call him. ...

Resolved! Virgin Mobile to o2 mobile

I have just changed my Virgin package which included a free mobile sim card. As a result I have now been switched to o2. I received a new sim card this morning but want to retain my old number. I have a PAC code but am unsure what to do next.

Resolved! How to contact o2 from abroad

Hello,I currently live in Australia and I have an Australian number now, still paying my phone that I bought with o2. I would love to pay off the phone but I can’t contact o2 customer service by phone, can’t use the app because it force me to update ...

Jennymr by • Level 1: Joiner
  • 2004 Views
  • 1 replies
  • 0 kudos

Resolved! Upfront Free - When will it be returned?

Hi I recently decided to order a new phone - with a £30 up front fee. Once I had completed the order and the £30 was taken, it was decided I needed to pay an extra £375 as a deposit, and I then did not continue with the order. However the £30 was sti...

EllyFLW by • Level 1: Joiner
  • 1026 Views
  • 1 replies
  • 0 kudos

Correlation ID

My O2 account has been charged almost £600 with multiple Google Play charges. I do not have a Google Play account and have not made these payments. To try and get to the bottom of it I have to fill out a form and need a correlation ID from O2. On pho...

Green25 by • Level 1: Joiner
  • 1609 Views
  • 2 replies
  • 0 kudos

Resolved! lost phone

i lost my phone is there any way you would be able to track it so i can get it back

andystott by • Level 1: Joiner
  • 616 Views
  • 2 replies
  • 0 kudos

Poor Phone Call Quality - Burnley / Pendle

Hi, My wife and I have been O2 customers for many years, and my mother has joined recently. Over the past few weeks the quality of phone calls in the Burnley / Pendle area has decreased, with one bar of signal most of the time. I can't seem to find a...

ScottR by • Level 1: Joiner
  • 315 Views
  • 1 replies
  • 0 kudos

Resolved! Screen repair cost

Hello, I have been quoted a cost for a screen repair, is there any option for this to be added to my device plan and i pay it off monthly??

Resolved! galaxy watch 4 lte with O2 for making calls without phone.

I have purchased a galaxy watch 4 LTE with the aim of using it without the need for my phone close by. The O2 store tells me I cannot use it for making calls on a cellular network but only using VOIP, i.e. by using data for media such as WhatsApp. Is...

Top Kudoed Authors
View All
Top