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Forum Posts

Resolved! "2GB data warning"

why is this on myphone when My O2 says 8.27 left of 10GB

SuperNell by Level 1: Joiner
  • 2408 Views
  • 1 replies
  • 0 kudos

Resolved! What proof of purchase do I use to claim my free accessory kit for a galaxy z fold3 on contract?

I have just got a galaxy Z fold3 on contract with a claimable free accessory pack, however to claim the pack I need to upload proof of purchase. Does anyone know what I can use for this as I don't have a receipt or invoice with the price of device on...

Linz50 by Level 1: Joiner
  • 550 Views
  • 2 replies
  • 0 kudos

Resolved! Coverage map not accurate in my area

For my home area BN73EL your coverage map shows that we should have full 4G inside and out. I've lived here for almost 2 years and we have never had good coverage. I've logged issues with O2 multiple times and have been told each time that there is n...

Issue with phone number

A most unusual issue arose a few days ago. I have been with o2 for a few months now having changed over from EE. I kept my number which was an easy process but for some reason my phone number, when I text only, keeps apearing on other o2 phones as th...

Stuart19 by Level 1: Joiner
  • 648 Views
  • 6 replies
  • 0 kudos

Resolved! Nintendo switch pay monthly

I bought an Nintendo switch on Monday and it came today. Im paying it Monthly however I have paid £30 upfront payment but it says it's now a direct debit of £30 even though I want to pay £15 a month. I've tried to pay for it on my O2 app but nothing ...

Lacey19 by Level 1: Joiner
  • 837 Views
  • 1 replies
  • 0 kudos

Resolved! Locked SIM

I have several sim card contracts with O2. One of them says Locked SIM in the corner of the phone and I am only able to use the phone on WIFI. How do I unlock the SIM

Chris6728 by Level 1: Joiner
  • 991 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel upgrade

Hi I need to cancel a upgrade I applied for about a week ago and wondered how I could go about this if you clued help please

Neil10 by Level 1: Joiner
  • 661 Views
  • 1 replies
  • 0 kudos

charged for free airtime ??

the plan i chose meant that 6 months of airtime would be free yet its only the first month and ive been charged already?

sof by Level 1: Joiner
  • 541 Views
  • 2 replies
  • 0 kudos

Alcatel 1b phone and whatsapp messages

Hi I have recently purchased Alcatel 1b phone and on my previous phone whatsapp messages use to just arrive but on this new phone a prompt comes up which says that Whatsapp is searching for new messages which I have to tap for the phone to go and fin...

Fapp by Level 1: Joiner
  • 365 Views
  • 0 replies
  • 0 kudos