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Forum Posts

Resolved! Order Tracking

Hi, I placed an order for a Nintendo Switch and the money has been taking from my bank, It said this would be delivered on Monday the 17th but I haven't received any emails or confirmations. I can see that the orders been place but it isn't showing a...

Resolved! New device

If I am already a o2 customer can I order a new additional device with a separate number

HBomb82 by Level 1: Joiner
  • 306 Views
  • 1 replies
  • 0 kudos

Resolved! My voicemail doesn’t come on when receiving calls iPhone user

Hi my voicemail has suddenly stopped working. It seemed fine until recent update. Now no one can leave me voicemails. I have access to visual voicemail no problem. Already tried, airplane mode on and off, phone on and off, reset network settings, cal...

Bubbles89 by Level 1: Joiner
  • 471 Views
  • 1 replies
  • 0 kudos

Resolved! Disney plus free for 6 months

I have been sent a txt offering Disney free for 6 months by texting to 21500 is this genuine?

MickH by Level 1: Joiner
  • 423 Views
  • 1 replies
  • 0 kudos

Resolved! Costing for using mobile in America

Hi all. I’m going on holiday on the 28th to Orlando. I have a pay monthly contract on 02. Can I be advised if I have to add bolt Ons etc ?

Cazbuch22 by Level 1: Joiner
  • 287 Views
  • 1 replies
  • 0 kudos

Resolved! Sim activation

My phone was stolen a few weeks ago.My mum (account holder) got a new sim card in a store and posted it to me, but it still wasn't working after 24h so rang o2 and they said it wasn't activated; in order to activate it the account holder has to go in...

Isabel2 by Level 1: Joiner
  • 939 Views
  • 5 replies
  • 0 kudos

Resolved! Disney+ Activation not working

I have tried activating Disney+ from the email I received with the activation link, this bring me to a page to enter my email then a page to enter a password, after this it brings me to a page with a message stating ‘there was a problem with activati...

L-L by Level 1: Joiner
  • 1049 Views
  • 4 replies
  • 0 kudos

Resolved! New iphone can’t make calls

I have just gotten my new iPhone 13 in the post and put a new SIM card in it, backed up from my old iPhone is in progress. I have tried calling and it is just silent and stays on the calling screen but doesn’t call and when I try to text it says numb...

David02 by Level 1: Joiner
  • 496 Views
  • 1 replies
  • 0 kudos

Resolved! Volt double data

as a virgin media customer and o2 pay monthly customer, i am struggling to get the double data. i have requested it through 02 but nothing has happened.advice please thanks bryn

Bbim by Level 1: Joiner
  • 724 Views
  • 3 replies
  • 0 kudos