Bringing your number over to O2 - have they lost my old number?

[Darthlawsie]

So I've moved across from GiffGaff to O2 as O2 allowed me to have an esim, meaning I could use one handset for both my business and personal numbers.

PAC code got from GG, I put in the request on O2's site to move across my number. I've had three different messages since, telling me that they've 'been unable to process my port in request'.

I call O2 this morning, to be told that the process is actually going ahead and not to worry. Also my old GG sim stopped working and I've been locked out of my account. Finally I get a 'welcome to O2' e-mail with my correct number. Seems good!

Yet again another 'been unable to process my port in request' text arrives. So I call O2 again, to be told this time that the request has failed. I get asked for the PAC code that I don't have access to anymore.

Aargh! Have O2 managed to screw this up and have I lost my old number?

Please help!

[MI5 · Accepted solution]

@Darthlawsie 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Darthlawsie]

@MI5 I'll give it a go.

Hopefully better than the 4 different answers I've had from O2 customer service staff.