Signal issues indoors

[Annelie]

Hi there,

I just moved flats and have been having issues with signal in my new flat. I can't get 2/3/4G and cannot make/receive calls indoors - I need to step outside to get signal which is not ideal. I've checked the network status and it says no issues. Any way to resolve this?

Thanks

[MI5 · Accepted solution]

@Annelie 

You can use wifi calling https://www.o2.co.uk/connectivity/wifi-and-4g-calling or move networks to one that works better in your area.

Guide: How can I sort out my network issues? 

[pgn]

O2, like most of the UK mobile networks, only offers WiFi calling to Contract customers, sadly.

If you are considering moving to another carrier, @Annelie, as @MI5 mentions, do try out a PAYG SIM from that network first, to see if your signal strength is improved before committing to another contract. Good luck!