Signal and mobile data
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on 15-10-2024 18:06
Hello, I need some help because I currently don’t have any signal and mobile data. I'm connected to WiFi at the moment. Could this issue be related to the fact that I just paid my phone bill today with delay? Thank you, and I look forward to your response.
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on 15-10-2024 18:23
Yes it will be.
It can take up to 48 hours to reconnect.
You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
Consider setting up a direct debit to avoid future issues.
All details here Guide: How to Pay Your Bill (Airtime & Device Plans)
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 16-10-2024 06:59
I'm having the same issues but my bill has been paid 😞
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on 17-10-2024 20:14
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on 17-10-2024 20:14
That is a duplicate post @LucyaHaz ; you have been given guidance by @MI5 here :-
No signal or mobile data - O2 Community
https://community.o2.co.uk/t5/Tech-Support/No-signal-or-mobile-data/m-p/1755350#M53208

