Apple watch cellular stuck on Activating

[gibtti]

Hi there,

Anyone have any pointers on how to actually get this sorted?

I've spoken to 202 umpteen times, been to both o2 and Apple stores in person, am constantly back and forth with the Social Media team - but 2 months down the line am no further forward.

I was initially given an SR number then an INC number and CIT number all with a promise of resolving within 7 working days, but as of today all the Social Media team can tell me is they don't have an update for me.

Aaaarrrgh!

I'm tearing my hair out in frustration at how bad the customer experience has been for me - and from reading this forum I'm not alone.

[pgn]

All the info we have has been compiled into Activate Apple Watch Guide - and most of the support avenues for issues point to the Social Media team, @gibtti - be persistent and hopefully your situation matches one of these described in the guide above. Good luck!

[Maja267]

I have similar problems with my new Apple Watch series 10. Everything I’m trying to finish configuration with o2, error comes up saying contact o2 quoting error number 900. I have contacted o2, every day and no one seems to know what the code means or what to do. Even Apple support don’t know. 

[pgn]

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@Maja267 wrote:

I have similar problems with my new Apple Watch series 10. Everything I’m trying to finish configuration with o2, error comes up saying contact o2 quoting error number 900. I have contacted o2, every day and no one seems to know what the code means or what to do. Even Apple support don’t know. 

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Ensure you have gone through this Apple doc thoroughly

https://support.apple.com/en-gb/119601

- and use the Social Media links in Activate Apple Watch Guide as advised, not phone support. I find a Direct Message via X (Twitter of old) yields best results, after a nudge or two. Good luck, @Maja267 

https://support.apple.com/en-gb/119601

[Maja267]

I have done all that but the problem is still there. I think it’s the network problem with transferring my airtime plan to my new watch but no one seems to know what the problem is. 😞

[pgn]

Do you use X/Twitter

• X (formerly known as Twitter) – DM

or FB Messenger?

• Messenger – @o2uk

They are usually very capable in these instances, @Maja267 - moreso than the phone support guys.