@Lesley13
If you have a physical sim, just put it in your new phone.
If you are trying to transfer an esim, you can't, as you need to go in store, with photo ID to get a new one.
Because of these issues, we always advise a physical sim.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
