SP code

[McNult]

Hello, I am trying to use an o2 sim in an old Doro phone which was previously used for an o2 sim but it is asking for a SP code -why is this? And where would I get one? Thanks

[TallTrees]

Hello @McNult 

Welcome to the o2 Community forum. 

A request for an SP code is asking for a service provider code. This means that the Doro is locked to another provider. 

Wonder if this guide helps?

Guide: Unlocking an O2 phone to use a different SIM card 

Or ask o2 customer services 

O2 Social Media

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[Breanna]

Hi @McNult were you able to get this figured out?

[McNult]

Hi, I have contacted o2 as suggested above to see if they can help. Said it could take up to seven days. So hopefully that will be able to sort it. I am just confused as the phone used to be used with an o2 sim!

[Breanna]

That is indeed confusing. Do let us know when they get back to you!

[TallTrees]

Hi there @McNult 

That is good. It will get done and you can start to use your phone again.

Best wishes TallTrees