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Returning a sim card

Mayon
Level 1: Joiner
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I was recently conned by Virgin media into joining O2. I cancelled within 48 hours

My sim card has arrived

How do I return it, and cancel the bill I have already received?

I thought there was a cooling off period?

 

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Cleoriff
Level 94: Supreme
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Hi @Mayon 

There is a cooling off period of 14 days. All info here ...

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device 

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 127652 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

Hi @Mayon 

There is a cooling off period of 14 days. All info here ...

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device 

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

Girl in a jacket
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