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Relay UK app

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Anonymous
Not applicable

on ‎04-05-2022 17:47

on ‎04-05-2022 17:47

Hi, I've just installed the Relay app but every time I try to make a call from my O2 number it gets disconnected straight away. If I use another network it is fine. Is there something that you need to specifically do on O2 to enable it to work?

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MI5
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on ‎04-05-2022 18:49

on ‎04-05-2022 18:49

@Anonymous 

See if anything helps here https://community.o2.co.uk/t5/Discussions-Feedback/NGTS-Next-Generation-Text-Relay-service/m-p/1030065

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151776 Posts
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Registered:

on ‎04-05-2022 18:49

on ‎04-05-2022 18:49

@Anonymous 

See if anything helps here https://community.o2.co.uk/t5/Discussions-Feedback/NGTS-Next-Generation-Text-Relay-service/m-p/1030065

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎06-05-2022 11:10

on ‎06-05-2022 11:10

Hi. Following on from my last message I have the Relay bolt on added but I am still unable to use it. I get as far as dialling the number I'm after and then the call gets ended straight away. Is there something I need to change on my phone settings to stop this from happening?

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MI5
Level 94: Supreme
In response to Anonymous
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on ‎06-05-2022 13:06

on ‎06-05-2022 13:06

Maybe an account setting @Anonymous 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎06-05-2022 13:17

on ‎06-05-2022 13:17

Thanks. I'll give them a go on Twitter. 

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