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Resolved! Loss of signal

I normally have signal at home but for the last few days I’ve not had any phone signal so can’t receive or make calls. I’m relying on wifi calls for mobile to mobile but this isn’t an option for landline calling. When I’m out and about I have no prob...

Resolved! Service

I'm currently away in the US on holiday and I can't get any service. I've spoken to an o2 employee before arriving here as it keeps happening whenever I'm abroad. They said they had fixed it but still no service. What can I do to solve the issue as I...

Resolved! My number hasn’t transferred

Joined 02 on Wednesday the 23rd Feb used the online form, gave my PAC number at time of joining but my old number still has not been transferred, it’s now Sunday 27th why hasn’t my number transferred?

Resolved! Email incorrect

When I joined O2 my account was set up using an email address that wasn’t right. I’ve since been back to the store to give them my correct email address. The problem now is there are two email addresses in my name and the wrong one, which hasn’t been...

Resolved! I can make or receive call in France

I arrived in France last night and my o2 is not working

Resolved! Refresh and trade in

I have just upgraded to the Samsung S22 Ultra, and arranged a tariff reduction for my Samsung S20+ 5G, which I have 14 days to return. After ordering my new phone I was informed it was out of stock. What happens with my tariff reduction if my newphon...

Resolved! Air Pods not working

HiI've got a pair of Air Pods through O2 and they worked fine (had them since June) until today. Now, only the right pod works and the left is completely dead regardless of both pod and case charge status. How do I contact O2 to work out getting them...

Resolved! 4G

Why has my 4G been turned off? I can’t call anyone and no one can call me!!! I’ve turned my phone off and on and still not working. please put it back on

Resolved! Swap my sim hasn't worked

Hiya,I've changed to a new tariff and a new sim was sent to me.I did 'swap my sim' online but i still don't have access to the network. This was around 2pm yesterday so well over 24 hours.Any ideas?

Resolved! Voice Calls Keep Dropping/ Poor Signal Strength

For a few months now my signal strength where I live has been very poor generally around 1 maybe 2 bars. It often drops repeatedly off completley in the middle of a conversation and keeps doing so as you try to reconnect. Have used the online checker...

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