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Resolved! Outgoing calls

I keep getting transferred to payment line when I try to make an outgoing call. There are no barrs on my account. Ive phoned 02 numerous times. I’ve upgraded my phone and sim. This has been like this for over two weeks and it’s frustrating

Resolved! No connection abroad

Is no connection as I enter France

Resolved! Order

I've recently made a purchase from the online shop. O2 have taken the money twice out of my account but no email to confirm order have called customer services and told me I have to wait until the payment has gone through for them to investigate is t...

Resolved! CCTV SIM card registration

Hi, I have bought a cctv camera for my stable yard. It has an O2 SIM card to send images to my phone. There is a phone number with the SIM card which I need to register with o2 but to register the number I have to enter a code sent to the phone numbe...

Setting up 3rd party router

I have purchased a tp link router and cannot get it to connect to my o2 broadband. I have spent hours on the phone to o2 and to tplink. I have entered all settings as instructed and nothing! Has anyone done this before? O2 gave me the username and pa...

Resolved! port in/migrate form

so I have successfully used a form on the app/web page that allows me to move a pay and go number over to my pay monthly contract, that form has always worked and was on the support page - KEEP MY NUMBER.I HAVE TRIED MULTIPLE TIMES THIS YEAR and I'm ...

Resolved! Huawei P30 Android 11

I have a Huawei P30 which I am happy with, but it still seems to be on Android 10. As this is primarily a work phone that I use to keep in contact with clients when out of the office I require it to be upgraded to Android 11 by the end of this month ...

Resolved! network data stopped working

I recently had a phone call about my contract running out and upgrading to a new one, after agreeing to moving to a new company when this contract runs out i received a text saying my data would run out on the 10/3/2022 but as of about half an hour a...

Resolved! O2 App not showing minutes and texts ysed

Good morningSince moving across from Virgin mobile I have had problems with the O2 app. Although the app shows my data used it doesn't show minutes or texts used. Does anyone know why? I have logged in and out a few times to see if this brings it up ...

Resolved! Alcatel 4g dongle

Is this suitable for use in a mobile home for all devices include TV's? If so is a signal booster outside antenna also available as the area has limited connection (but O2 is best for that area)

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