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Forum Posts

Resolved! sim not provisioned for voice

I recieved my new Pixel 5 yesterday, i have no signal and the message "sim not provisioned for voice". i have turned the device on and off mutliple times and have re inserted the sim card. any idea how to resolve the issue?

Perry1 by Level 1: Joiner
  • 1516 Views
  • 3 replies
  • 0 kudos

Resolved! Sim has stopped working

My sim card has suddenly stopped working. I've lost my contacts, can't make calls, send texts or use mobile data any more. I've taken it out, tried it in another phone and cleaned it but it still doesn't work. How do I get a new sim card?

Mitch1979 by Level 1: Joiner
  • 528 Views
  • 2 replies
  • 0 kudos

Free Audible Trial - Cancellation

As part of my upgrade I had a free 3 month Audible trial. This comes to an end this week and I do not think it is worth keeping and certainly not prepared to pay for it. I have called Audible and they have informed me the contract is through O2 so I ...

Robbo365 by Level 1: Joiner
  • 8716 Views
  • 15 replies
  • 0 kudos

Resolved! Network Support SO42 7WF

Received an email today (30/1/21) saying no issue with network at SO42 7WF, but only get 1 bar of signal outside and no coverage indoors at all. This has been an issue for months.

O2 recycle promotion code not working

I upgraded my phone yesterday from the s20 to the s21+. I want to recycle my s20 with o2 recycle but the order number for my s21+ is coming up invalid code for the extra 150 for getting the s21+.

Leaha by Level 1: Joiner
  • 710 Views
  • 1 replies
  • 0 kudos

Am I on O2 refresh

Hi, I'm currently on a sim only deal (18 months) - how do I know if I am on O2 refresh? Thanks

JPGreen by Level 1: Joiner
  • 951 Views
  • 6 replies
  • 0 kudos

Only Edge instead of 3G.....

Can someone please make sense of this to me..... I only seem to get an Edge network for data except in areas that the coverage checker says "3G Good Outdoors". Why am I not getting any 3G connection despite being in an area where the checker says "3G...

Staggsie by Level 1: Joiner
  • 745 Views
  • 2 replies
  • 0 kudos

Resolved! Change of name of bank account holder

How do I change this information? It says to contact 02 but there is no telephone number and Arora does not undertsand what I am seeking to do - only how to change my name on the account, whch is NOT what I am seeking to do.

GlenM by Level 1: Joiner
  • 326 Views
  • 1 replies
  • 0 kudos

Resolved! Transfer Voice mail to SD-Card/PC

Good morning, I have a Samsung Galaxy S20 FE. I have some threatening voice mails from a former boss that I'd like to transfer to an off-phone location. I have seen that there is a Visual Voicemail app but it's just for iPhone12: is there anything si...

teejayuu by Level 1: Joiner
  • 992 Views
  • 1 replies
  • 0 kudos

Problems unlocking refurbished phone and now simcard

I bought a refurbished Samsung S9+ from a phone company online. It was advertised as being unlocked but when it arrived my sim did not work on the new phone.I contacted O2 and arranged for a new simcard to be sent out to me and then I contacted the c...

SHANNA15 by Level 1: Joiner
  • 615 Views
  • 4 replies
  • 0 kudos