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Problem receiving certain Text messages

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trishtravel
Level 1: Joiner
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on ‎15-03-2022 10:40

on ‎15-03-2022 10:40

I am having issues with receiving some text messages..... the OTP are not coming through and Text message from certain people are not coming through.

 

I have had other people text me and they come through.

I have done everything suggested, ie turn off phone, clear cache, manually select network etc., cleared all blocked numbers...

 

Wondering why this happening from certain phones.

The other weird issue is that when I log onto 02 to ask for a code for a query the OTP all come through at once that have stored up, so it makes me think it is something at 02 end ?

 

can anyone explain or have they experience this before and what else can I do please ?

 

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MI5
Level 94: Supreme
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on ‎15-03-2022 15:16

on ‎15-03-2022 15:16

@trishtravel 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151841 Posts
  • 650 Topics
  • 28845 Solutions
Registered:

on ‎15-03-2022 15:16

on ‎15-03-2022 15:16

@trishtravel 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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